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by support
17 Feb 2010, 19:41
Forum: APBackUp/Save2ftp support
Topic: [Save2FTP] FTP upload never completes
Replies: 4
Views: 7252

Re: [Save2FTP] FTP upload never completes

Usually the reason is a firewall between your host and FTP server. Try to use PASSIVE mode in Save2ftp.
by support
17 Jan 2010, 19:50
Forum: APBackUp/Save2ftp support
Topic: APBackUp zip/ftp problem
Replies: 5
Views: 8109

Re: APBackUp zip/ftp problem

Hello

Could you send APBackup.log file to support@avpsoft.com
by support
12 Jan 2010, 12:42
Forum: APBackUp/Save2ftp support
Topic: FTP Error
Replies: 1
Views: 4301

Re: FTP Error

Hello

Yes APBackup works under 2003 and 2008 server.
Please send a full APBackup.log file to support@avpsoft.com
by support
11 Jan 2010, 12:35
Forum: APBackUp/Save2ftp support
Topic: Tasks become inactive
Replies: 2
Views: 4942

Re: Tasks become inactive

Hello

This is default action if error occurs. See log file if there was error during the last backup. You can configure the task to another behaviour in this case (see "Schedule-Advanced" panel):
- Postpone the task according to the schedule
- Repeat in X minutes.
by support
02 Jan 2010, 21:02
Forum: APBackUp/Save2ftp support
Topic: Not enough threads failure of 3.6
Replies: 1
Views: 4383

Re: Not enough threads failure of 3.6

Hello

Could you send APBackup.log file to support@avpsoft.com
by support
30 Dec 2009, 12:32
Forum: APBackUp/Save2ftp support
Topic: Add. Folders Column
Replies: 1
Views: 4277

Re: Add. Folders Column

It shows if additional destination folders are active in the task: http://avpsoft.com/images/apbackup-screenshots/19.gif Also the 4-th shows FTP additional folder state. APBackup can copy complete archive to 3 additional folder and also to FTP server: http://avpsoft.com/products/apbackup/apbackup_kn...
by support
29 Dec 2009, 06:52
Forum: APBackUp/Save2ftp support
Topic: Incremental vs Differential
Replies: 5
Views: 8473

Re: Incremental vs Differential

In this case you can configure the task with Incremental mode. Create the task and for first start select "Full backup" mode to create first full backup copy. Then change mode to incremental in this task and from this point the task will copy only new and changed files into destination arc...
by support
28 Dec 2009, 10:00
Forum: APBackUp/Save2ftp support
Topic: Incremental vs Differential
Replies: 5
Views: 8473

Re: Incremental vs Differential

If you want to copy files into one folder you can use "Syncronize" mode in APBackup. When you use Incremental or differencila mode you need two tasks one with "Full" mode and one with "Incremental/differencial" mode. For example Full backup runs once per month and Incre...
by support
18 Dec 2009, 06:26
Forum: APBackUp/Save2ftp support
Topic: 15GB Zip Archive Using AP Backup Archiver
Replies: 5
Views: 7421

Re: 15GB Zip Archive Using AP Backup Archiver

Hello Yes APBackup 3.X has a new Zip archiver version. Also it has ZIP checking feature after backup so after backup APBackup checks ZIP file and if it is corrupted the task stops with error message in a log. (Backup->Advanced->Check ZIP after backup). Also make sure your drive R: has NTFS file syst...
by support
17 Dec 2009, 08:26
Forum: APBackUp/Save2ftp support
Topic: 15GB Zip Archive Using AP Backup Archiver
Replies: 5
Views: 7421

Re: 15GB Zip Archive Using AP Backup Archiver

Hello

Try to use 7Zip 4.65 or WinZip (trial version) to test this archive.
Also APBackup 3.6 is available and you can upgrade it.
http://avpsoft.com/products/apbackup/
by support
15 Dec 2009, 21:11
Forum: APBackUp/Save2ftp support
Topic: Email failure after upgrade to 3.6
Replies: 2
Views: 4872

Re: Email failure after upgrade to 3.6

Hello

Open APBackup->Options dilaog and enter correct User name and password on the "e-mail" panel then press "Test SMTP" button. Is this test OK?
by support
16 Nov 2009, 13:28
Forum: APBackUp/Save2ftp support
Topic: Resume Backup if drive is disconnected
Replies: 3
Views: 7519

Re: Resume Backup if drive is disconnected

APBackup creates .Tmp files only in the TEMP folder when destination ZIP file already exists and APBackup needs to update it. When APBackup creates ZIP archive it start with creating ~[task number].ZIP file and when it is completed APBackup renames it to defined ZIP file name. Could you send an exam...
by support
05 Nov 2009, 19:46
Forum: APFill support
Topic: Document size??
Replies: 5
Views: 8497

Re: Document size??

This options is usually used for documents with more than 4 colors (CMYK + additionals spots). If this options is set than GhostScript converts this file into CMYK.
If your PDF file is CMYK then there is no need to set this option on.
by support
03 Nov 2009, 08:44
Forum: APFill support
Topic: Document size??
Replies: 5
Views: 8497

Re: Document size??

Hello

30Gb is enought. Try to use another GhostScript version for example 8.64:
http://downloads.sourceforge.net/ghosts ... 864w32.exe
Just uninstall Gs 8.61,install 8.64 and restart APFill

Also could you send this PDF to test (support@avpsoft.com)
by support
03 Nov 2009, 06:59
Forum: APFill support
Topic: Document size??
Replies: 5
Views: 8497

Re: Document size??

Hello When APFill opens PDF/PS document it runs GhostScript to render it to separated TIFF files (usually 5 tiff files per page). These tiff files are saved into "Working folder" ([APFill - > Options] menu item) by default it is c:\documents and settings\<User name>\Application data\APFill...

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