APBackup ends job on file error

Technical support for APBackUp users
Gigo
Posts: 13
Joined: 19 Jan 2006, 20:39
Location: Dongen, The Netherlands
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APBackup ends job on file error

Postby Gigo » 14 Feb 2006, 09:12

Hi,

I am using APBackup for a while now, but I keep running into a bit of a situation: every time APBACKUP runs into a file with 1) an unsupported name, or 2) insufficient rights, the backup doesn't skip the file but halts the backup.

I then manually need to correct the file and restart the backup. Isn't it possible to give a warning in the log and skip such a file and proceed with the rest of the files.

The option "Skip Locked Files" is selected when a locked file is detected, but that shouldn't make a difference. (in fact: it doesn't)

support
AVPSoft support
AVPSoft support
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Postby support » 15 Feb 2006, 06:57

Could you send APBackup.log file with thes errors to support@avpsoft.com

Gigo
Posts: 13
Joined: 19 Jan 2006, 20:39
Location: Dongen, The Netherlands
Contact:

Postby Gigo » 16 Feb 2006, 11:03

I replicated the errors and sent them in a log file.

support
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Postby support » 16 Feb 2006, 21:03

Please send it one more time bacause of it hasn't been delivered to support@avpsoft.com.

Gigo
Posts: 13
Joined: 19 Jan 2006, 20:39
Location: Dongen, The Netherlands
Contact:

Postby Gigo » 03 Mar 2006, 11:10

I sent it numerous times:

De volgende geadresseerde(n) zijn niet bereikt:

register_support@avpsoft.com op 2-3-2006 19:49
Er is een SMTP-communicatiefout opgetreden bij de e-mailserver van de geadresseerde. Neem contact op met de systeembeheerder.
<gigo.nl #5.5.0 smtp;554 mail server permanently rejected message (#5.3.0)>

in other words: your smtp-server doesn't accept the message.

I'll paste the log here (moderated off coarse):

In the first part I encounter an 'Invalid Filename'. The exact filename is: "ICON?", which is invalid for FTP transfers. I have no options to prevent these files from appearing (They're left-overs from MAC-machines) and they do not need to be back-up'ed. Also I tried excluding them, but without success.

16-2-2006 11:17:19:[1004][I] The task is added
16-2-2006 11:17:27:[1004][I] The task is changed
16-2-2006 11:17:31:[1004][I] Task started
16-2-2006 11:17:31:[1004][I] The archiving will be executed - files for archiving are available
16-2-2006 11:17:31:[1004][I] Copying has started to FTP: "Gigo-obu.no-ip.org"
16-2-2006 11:17:32:[1004][I] Successfully connected
16-2-2006 11:17:32:[1004][I] Current folder: D:\SERVER\Algemeen\
16-2-2006 11:17:33:[1004][E] Unable to copy file to FTP: "Gigo-obu.no-ip.org" [Cannot open file "D:\SERVER\Algemeen\ICON?". De syntaxis van de bestandsnaam, mapnaam of volumenaam is onjuist]
16-2-2006 11:17:33:[1004][E] Unexpected error. Either source or archive folders are invalid[Unable to copy file to FTP: "Gigo-obu.no-ip.org" [Cannot open file "D:\SERVER\Algemeen\ICON?". De syntaxis van de bestandsnaam, mapnaam of volumenaam is onjuist]]
16-2-2006 11:18:00:[1004][I] The task is changed
16-2-2006 11:18:00:[1004][I] Task started
16-2-2006 11:18:00:[1004][I] The archiving will be executed - files for archiving are available
16-2-2006 11:18:00:[1004][I] Copying has started to FTP: "Gigo-obu.no-ip.org"
16-2-2006 11:18:01:[1004][I] Successfully connected
16-2-2006 11:18:01:[1004][I] Current folder: D:\SERVER\Algemeen\
16-2-2006 11:18:02:[1004][E] Unable to copy file to FTP: "Gigo-obu.no-ip.org" [Cannot open file "D:\SERVER\Algemeen\ICON?". De syntaxis van de bestandsnaam, mapnaam of volumenaam is onjuist]
16-2-2006 11:18:02:[1004][E] Unexpected error. Either source or archive folders are invalid[Unable to copy file to FTP: "Gigo-obu.no-ip.org" [Cannot open file "D:\SERVER\Algemeen\ICON?". De syntaxis van de bestandsnaam, mapnaam of volumenaam is onjuist]]

"De syntaxis van de bestandsnaam, mapnaam of volumenaam is onjuist" is dutch for "The syntax of the file, folder or volume is incorrect"


In the 2nd part of the log somebody accidentally messed up the rights to the file (Which happens often in user folders). I can set that straight, after I receive an errormessage from APBACKUP. However, the backup stops when it encounters such a file. It should be skipped and APBACKUP should continue with the next file.

16-2-2006 11:18:02:[1004][I] The task is deactivated
16-2-2006 11:26:19:[1004][I] Task started
16-2-2006 11:26:19:[1004][I] The archiving will be executed - files for archiving are available
16-2-2006 11:26:19:[1004][I] Copying has started to FTP: "Gigo-obu.no-ip.org"
16-2-2006 11:26:20:[1004][I] Successfully connected
16-2-2006 11:26:20:[1004][I] Current folder: D:\SERVER\Algemeen\
16-2-2006 11:26:20:[1004][E] Unable to copy file to FTP: "Gigo-obu.no-ip.org" [Cannot open file "D:\SERVER\Algemeen\ICON". Toegang geweigerd]
16-2-2006 11:26:20:[1004][E] Unexpected error. Either source or archive folders are invalid[Unable to copy file to FTP: "Gigo-obu.no-ip.org" [Cannot open file "D:\SERVER\Algemeen\ICON". Toegang geweigerd]]

"Toegang geweigerd" is dutch for "Access denied"

Gigo
Posts: 13
Joined: 19 Jan 2006, 20:39
Location: Dongen, The Netherlands
Contact:

Bad Support

Postby Gigo » 13 Jun 2006, 19:24

I'm starting to dislike the support I'm getting for this product, which is in effect: ZERO.

Can I expect ANY answer this year?

support
AVPSoft support
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Postby support » 24 Jun 2006, 22:12

Sorry for the long delay.
In the current version of APBackup there is such problem. This feature will be added to 2.8 and I'll send you betta to test on your computer untill 30.06.2006

support
AVPSoft support
AVPSoft support
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Postby support » 28 Jun 2006, 18:37

Here is APBackup 2.8b. Please download and test in in your environment:
http://avpsoft.com/download/apbackup28b.exe

Gigo
Posts: 13
Joined: 19 Jan 2006, 20:39
Location: Dongen, The Netherlands
Contact:

Postby Gigo » 28 Jun 2006, 20:25

Tnx,

I'll give it a go.

Gigo
Posts: 13
Joined: 19 Jan 2006, 20:39
Location: Dongen, The Netherlands
Contact:

Postby Gigo » 01 Dec 2006, 10:07

Never got around to reply, but this does the trick. Tnx!


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