fail mail

Technical support for APBackUp users
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sgi
Posts: 3
Joined: 22 May 2006, 16:08

fail mail

Post by sgi » 22 May 2006, 16:20

Hi.
When I execute my task, a fail ocurred:

fail to send the mail: " [e-mail] "(<unknown(xx.xxx.xx.xxx)>:Client host rejected:Access denied)


How can I do ???

Thanks

support
AVPSoft support
AVPSoft support
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Joined: 01 Nov 2004, 21:25
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Post by support » 23 May 2006, 07:29

It means your SMTP host is denied your connection. Make sure you mention right user name and password in the "Option" dialog. And also when configuring SMTP in this dialog press "SMTP Test" button to make sure you configure all right.

sgi
Posts: 3
Joined: 22 May 2006, 16:08

Post by sgi » 23 May 2006, 14:47

Thanks

Now when I execute my task, a fail ocurred:

fail to send the mail: " [e-mail] " [Connection Closed Gracefully.]



How can I do ???

support
AVPSoft support
AVPSoft support
Posts: 324
Joined: 01 Nov 2004, 21:25
Contact:

Post by support » 23 May 2006, 15:04

This error means that server closes connection. It can be:
1. Firewall or antivirus between Save2ftp host and SMTP
2. Password and user name isn't correct

sgi
Posts: 3
Joined: 22 May 2006, 16:08

Post by sgi » 23 May 2006, 15:31

Hello
Even reviewing everything, it does not solve the problem to me.
Of all ways it wanted to stare at a manual to complement the information.
Thanks

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