Error message

Technical support for APBackUp users
deramon
Posts: 1
Joined: 18 Aug 2009, 12:14

Error message

Postby deramon » 18 Aug 2009, 12:20

I am evaluating the software to replacement another backup via ftp software.
I am getting an error regularly;

8/18/2009 7:56:11 AM:[1001][E] Unexpected error. Either source or archive folders are invalid[Unable to copy file to FTP: "ftp.deramoncpa.com" [Could not open data connection to port 3127: Connection timed out [OK. Current directory is /My Documents/PDF files/20090818
]]]
8/18/2009 7:56:11 AM:[1001][E] Unable to copy file to FTP: "ftp.deramoncpa.com" [Could not open data connection to port 3127: Connection timed out [OK. Current directory is /My Documents/PDF files/20090818

The directory I am backing up has;
12.4GB
20,117 files
1674 folders

Thank you
Ronald

support
AVPSoft support
AVPSoft support
Posts: 318
Joined: 01 Nov 2004, 21:25
Contact:

Re: Error message

Postby support » 19 Aug 2009, 06:44

Could you send whole APBackup.log file.
Is there a firewall between your host and FTP server ?
Does APBackup upload some files to FTP or it stops juts on connection?
Try to use passive mode.


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