Freezing when processing file

Technical support for APFill users
Hesiorio
Posts: 1
Joined: 24 Nov 2017, 19:23

Freezing when processing file

Postby Hesiorio » 24 Nov 2017, 19:46

Hello team, good afternoon! I am in Brazil and I have a problem, when I send a PDF file that contains 142 pages the program does not leave a black screen looking like it is frozen, other smaller files 42 pages convert without problems, what am I doing wrong?

jkrochmal
Posts: 1
Joined: 01 Dec 2017, 21:23

Re: Freezing when processing file

Postby jkrochmal » 01 Dec 2017, 21:31

I'm also experiencing this same issue!

support
AVPSoft support
AVPSoft support
Posts: 318
Joined: 01 Nov 2004, 21:25
Contact:

Re: Freezing when processing file

Postby support » 06 Dec 2017, 06:59

Hello

APFill doesn't have any special limitations (even in the trial version). When APFill processes a PDF file it uses Ghostscript to render separated TIFF pages to the working folder (APFill "Options" menu -> "Working Folder"). Check if you have enough free space on your HDD where the working folder is.

Also you can try to set the resolution parameter for instance to 150 dpi:

https://avpsoft.com/blog/2010/12/10/apf ... arameters/

And try to use the latest APFill build of version 5.9 and GhostScript 9.20. Uninstall GS 9.07 before installing v 9.20.

GS 32 bit version:
https://github.com/ArtifexSoftware/ghostpdl-downloads/releases/download/gs920/gs920w32.exe

GS 64 bit version:
https://github.com/ArtifexSoftware/ghostpdl-downloads/releases/download/gs920/gs920w64.exe

Pringer
Posts: 1
Joined: 30 Nov 2017, 10:53

Re: Freezing when processing file

Postby Pringer » 08 Dec 2017, 13:24

Same issue here. Smaller documents run without problems, larger ones freeze. Do you think a reinstall would fix this?


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