Save2FTP doesn't delete my old backups

Technical support for APBackUp users
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howardphillis
Posts: 4
Joined: 05 May 2005, 09:14

Save2FTP doesn't delete my old backups

Post by howardphillis »

I am using Save2FTP to backup my files to an FTP server and I have set the depth to 1 day. When I check the log I see these lines:

05.05.2005 02:00:54:[1001][E] The file cannot be deleted 050503(04.05.2005 01:58:00)
05.05.2005 02:00:55:[1001][W] File was deleted 050502(03.05.2005 01:58:00)

I assume that the first line refers to the fact that 050503 cannot be deleted because it is only 1 day old and the second line suggests that 050502 has been deleted because it is more than 1 day old.

However, when I look on the FTP server after the job has completed both folders and all of their contents are still there.

I have checked in the FTP server software and the account that I am using to connect does have permission to create and delete directories and files so I'm not sure what is going on.

Any thoughts?
support
AVPSoft support
AVPSoft support
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Post by support »

Make sure you can delete these files through any FTP manager.
howardphillis
Posts: 4
Joined: 05 May 2005, 09:14

Post by howardphillis »

I have tested this and I can delete directories using Internet Explorer and my FTP manager software.
support
AVPSoft support
AVPSoft support
Posts: 326
Joined: 01 Nov 2004, 21:25
Contact:

Post by support »

Send Arhtasks.bpd and log file to support@avpsoft.com
(When you are sending Arhtasks.bpd clear ftp password and user name in tasks configuration window.)
And please write FTP server name and version you use.
howardphillis
Posts: 4
Joined: 05 May 2005, 09:14

Post by howardphillis »

I have just sent you the relevant files.

many thanks
howardphillis
Posts: 4
Joined: 05 May 2005, 09:14

Post by howardphillis »

Have you had a look at those log files yet?
support
AVPSoft support
AVPSoft support
Posts: 326
Joined: 01 Nov 2004, 21:25
Contact:

Post by support »

Please try to resend these files, your letter hasn't been delivered to our mail box.
Chad

Not deleting files

Post by Chad »

I'm having the same issue. Sometimes it deletes them. Say, if I clear all but the last day, the next backup will delete the last day. But then, 3 days later, I look and all 3 days are there. But due to folder quotas, the last day is cut off, and after that, no subsequent data is there.
support
AVPSoft support
AVPSoft support
Posts: 326
Joined: 01 Nov 2004, 21:25
Contact:

Post by support »

Try to check your FTP server's log file to see why old backups were not deleted.
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