Save2FTP doesn't delete my old backups

Technical support for APBackUp users
howardphillis
Posts: 4
Joined: 05 May 2005, 09:14

Save2FTP doesn't delete my old backups

Postby howardphillis » 05 May 2005, 09:22

I am using Save2FTP to backup my files to an FTP server and I have set the depth to 1 day. When I check the log I see these lines:

05.05.2005 02:00:54:[1001][E] The file cannot be deleted 050503(04.05.2005 01:58:00)
05.05.2005 02:00:55:[1001][W] File was deleted 050502(03.05.2005 01:58:00)

I assume that the first line refers to the fact that 050503 cannot be deleted because it is only 1 day old and the second line suggests that 050502 has been deleted because it is more than 1 day old.

However, when I look on the FTP server after the job has completed both folders and all of their contents are still there.

I have checked in the FTP server software and the account that I am using to connect does have permission to create and delete directories and files so I'm not sure what is going on.

Any thoughts?

support
AVPSoft support
AVPSoft support
Posts: 318
Joined: 01 Nov 2004, 21:25
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Postby support » 05 May 2005, 10:53

Make sure you can delete these files through any FTP manager.

howardphillis
Posts: 4
Joined: 05 May 2005, 09:14

Postby howardphillis » 05 May 2005, 11:22

I have tested this and I can delete directories using Internet Explorer and my FTP manager software.

support
AVPSoft support
AVPSoft support
Posts: 318
Joined: 01 Nov 2004, 21:25
Contact:

Postby support » 05 May 2005, 12:13

Send Arhtasks.bpd and log file to support@avpsoft.com
(When you are sending Arhtasks.bpd clear ftp password and user name in tasks configuration window.)
And please write FTP server name and version you use.

howardphillis
Posts: 4
Joined: 05 May 2005, 09:14

Postby howardphillis » 05 May 2005, 15:59

I have just sent you the relevant files.

many thanks

howardphillis
Posts: 4
Joined: 05 May 2005, 09:14

Postby howardphillis » 11 May 2005, 09:17

Have you had a look at those log files yet?

support
AVPSoft support
AVPSoft support
Posts: 318
Joined: 01 Nov 2004, 21:25
Contact:

Postby support » 11 May 2005, 20:30

Please try to resend these files, your letter hasn't been delivered to our mail box.

Chad

Not deleting files

Postby Chad » 05 Jun 2005, 18:31

I'm having the same issue. Sometimes it deletes them. Say, if I clear all but the last day, the next backup will delete the last day. But then, 3 days later, I look and all 3 days are there. But due to folder quotas, the last day is cut off, and after that, no subsequent data is there.

support
AVPSoft support
AVPSoft support
Posts: 318
Joined: 01 Nov 2004, 21:25
Contact:

Postby support » 06 Jun 2005, 06:25

Try to check your FTP server's log file to see why old backups were not deleted.


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