[Save2FTP] FTP upload never completes

Technical support for APBackUp users
skribb
Posts: 4
Joined: 17 Feb 2010, 15:03

[Save2FTP] FTP upload never completes

Postby skribb » 17 Feb 2010, 15:12

Hi

I have a problem with the FTP upload. It is sporadic in nature. It usually works, but sometimes, it just stops and never completes. I can't even pause or abort the task, it will ignore those commands. If I restart the program, I can execute the task fine. I tried APBackUp a while and I'm experiencing the same stuff there too. What could be wrong?

I know it's not my FTP server, because I can't see any connection attempts in the server log.


Code: Select all

2010-02-17 16:01:38:[1001][I] Copying has started to FTP:  "[censored]"
2010-02-17 16:01:38:[1001][I] The archiving will be executed - files for archiving are available
2010-02-17 16:01:38:[1001][I] Task started

support
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Re: [Save2FTP] FTP upload never completes

Postby support » 17 Feb 2010, 19:41

Usually the reason is a firewall between your host and FTP server. Try to use PASSIVE mode in Save2ftp.

skribb
Posts: 4
Joined: 17 Feb 2010, 15:03

Re: [Save2FTP] FTP upload never completes

Postby skribb » 18 Feb 2010, 08:08

Thanks.

I know you said usually, but I don't have a firewall. Anyway, gonna try PASSIVE and see what happens.

skribb
Posts: 4
Joined: 17 Feb 2010, 15:03

Re: [Save2FTP] FTP upload never completes

Postby skribb » 25 Feb 2010, 14:19

Tried passive mode and it doesn't work.

Shouldn't it be an application fault though? Since the app doesn't respond when I try to abort a task. And usually, the FTP server is able to respond even though the connection mode used is the wrong one. It should respond with an error message or something. But my FTP server records zero activity when Save2FTP allegedly "starts copying".

skribb
Posts: 4
Joined: 17 Feb 2010, 15:03

Re: [Save2FTP] FTP upload never completes

Postby skribb » 26 Feb 2010, 10:08

Update: I'm almost certain it's a bug now, because if I disable the automatic backup and just execute the task whenever I have new files to backup, the transfer works flawlessly. It only ever stops when the transfer is set to be automatic.


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