Tray icon missing when Apbackup starded with NT service

misterin · Post by **misterin** » 15 Nov 2006, 04:02

Hello

When Apbackup is launched with NT service, it works but no tray icon appear.

We have to lauch manually a new instance of Apbackup to get the tray icon and management panel.

Is it something you plan to fix ?
Is there a risk of misfunction having 2 Apbackup instances running ?

Best regards
Jean-Marc Bellier

support · Post by **support** » 15 Nov 2006, 19:04

Hello

Please read (last question)
http://avpsoft.com/products/apbackup/faq/
If you start APBackup under LocalSystem account it can't appear in tray. The best way is to configure APBackup starting it in normal mode and then exit and restart service.

misterin · Post by **misterin** » 15 Nov 2006, 22:50

Thanks for your answer
tray icon doesn't appear with administrator account too.
the solution you give - stopping the service for configuring - is OK

But it is not only a matter of configuration but mainly a question of checking apbackup log. It is not easy to stop the service each time I want to check backup logs. Thats way I have frequently two concurrent Apbackup sessions : service mode, plus normal mode when I am logged.
It works like that but it seems not to be achieved...Perhaps it very complicated to fix this ?

Best regards
Jean-Marc Bellier

support · Post by **support** » 15 Nov 2006, 23:06

To get access to APBackup log just see APBackup.log file in the APBackup installation folder. Also APBackup can send log to e-mail ater task is finished.

misterin · Post by **misterin** » 12 Dec 2006, 06:28

Problem solved : it was due to usage of Remote Desktop Protocol that makes some tray icons disappear. I changed with VNC for my remote access and I recovered all my lost icons included APBACKUP.

This is a known RDP/TSE problem
Best regards